01. Scope of Service
In-Stock Essentials
Chargers and adapters listed on our website. These are dispatched immediately from our local stock.
Late Night Shopping
Custom requests from non-stop shops, gas stations, or pharmacies (personal preferences).
02. Delivery Times & Logistics
- ⚡ **Standard Delivery:** 20-minute guarantee for in-stock electronic essentials within Vienna City Center.
- ⏳ **Custom Orders:** Delivery time may exceed 20 minutes depending on the location of the required items (pharmacies/gas stations) and order complexity.
- 🚕 **Incidents:** In case of unforeseen transport issues, we will immediately inform the guest. We reserve the right to complete the delivery using alternative methods (new courier or taxi) to ensure you receive your order.
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03. Payment Policy
Orders can be placed via WebApp, WhatsApp, or Phone Call.
The €10 Rule for Custom Orders:
For personal shopping requests exceeding a value of **€10**, the guest is required to pay a security deposit via **PayLinks** immediately after placing the order. The delivery process begins once the deposit is confirmed.
04. Delivery Location
We deliver directly to the door of your **Hotel, Hostel, or Apartment** address provided during the checkout or via communication channels. Please ensure the room number and guest name are accurate.
Phonoa.com 24/7 Delivery